24/7 Emergency Services

We offer 24/7 coverage to our clients to support them with emergency calls and supplemental services, providing them with peace of mind and ensuring that there is someone to assist them when the need arises.

Our emergency support services include:

  • Control System Troubleshooting
  • Scheduled Preventative Maintenance
  • New Equipment Addition/Install
  • Electrical Install/Troubleshooting
  • Instrumentation Troubleshooting
  • Thermography Inspection
  • VFD Installation and Commissioning
  • Motor Testing and Maintenance
  • Control Panel Design and Fabrication
  • PLC Services:
    • Program Backups
    • Programming and Upgrades
    • Program Upload and Storage
    • Battery Replacement

Technologies Supported:

  • FactoryTalk ME
  • FactoryTalk SE
  • Studio 5000
  • RSLogix500
  • RSLogix5
  • Ignition
  • SQL Express and Standard
  • OSI Pi
  • Kepware
  • Allen-Bradley
  • DeltaV
  • Siemens
  • Foundation Fieldbus/Profibus
  • DeviceNet
  • Ethernet I/P
  • OPC

Service Level Agreements:

While all Spectra Automation clients can utilize our 24/7 services, establishing a Service Level Agreement grants even more benefits.

The SLA provides our clients with access to our engineers, metrology personnel, and electricians with a 20% discount on hourly rates. Each SLA will include 10 hours per month to be utilized at our client's discretion for troubleshooting, calibration, training, automation, etc., and additional hours can be purchased at any time.

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